Frequently Asked Questions

Thinking of hiring a professional gardener? If you have any questions, you can always get in touch however, please take a look below to view a few of the most frequently asked questions at Instant Scenery.

General

Who do you work with?

We are experienced in working with both commercial and private clients. We can design and maintain all sizes and shapes of garden ranging from office grounds, show gardens, public parks and walkways to country estates and orchards.

Working with us

Working with a us is really simple and flexible. We can work on a per project basis or, for ongoing year round maintenance, we can work to an annual maintenance plan. This way, the cost is spread over the year so that it is easier for you to budget and know that your garden is cared for perfectly all year round. We are fully insured and have full public liability insurance up to £5m. We have all of our own equipment and branded vans.

We are dedicated to providing excellent service. Bad weather rarely prevents us from carrying out our duties (though rain will affect our mowing schedule) and since we incorporated in 2009, we have barely missed more than one or two days work due to severe hard frost.

What area do you cover?

We cover Worcestershire and the surrounding area. We regularly work in Worcester, Kempsey, Upton upon Severn, Droitwich, Pershore, Malvern and Besford.

What products and services do you offer?

We primarily offer garden design and maintenance to commercial and domestic clients. This includes sourcing and providing plants, pruning, lawn and turf maintenance and garden clearances. We also maintain several sports grounds such as tennis and cricket fields. We also undertake bespoke commissions. Please ask for more information on these.

Garden Design

Why hire a garden designer?

We often get calls from people who have recently renovated a house and would like to improve the outside space and also from people who wish to develop an existing garden into something amazing. You may be thinking of undertaking work in the garden yourself however, please remember that designing and building gardens is a challenging process and requires a diverse range of creative, technical and horticultural knowledge to deliver successful results.

How do you choose a reliable garden designer?

Reputable companies will always be able to offer previous customers testimonials. Ask to see examples of work that they have completed recently. Also,ensure that the company is accredited and fully qualified as the industry is regulated. It’s these accreditations that set experienced and reliable garden designers from the rest. We are proud to have won Theo Paphitis Small Business Sunday, we are part of the Gardeners Guild and the Chartered Institute of Horticulture. We are experienced and fully qualified in Garden Design and Maintenance.

What is involved in getting my garden designed?

Each garden design is completely bespoke and starts with an initial consultation. We will then provide you with a detailed plan which includes scaled drawings and layouts as agreed in the design brief. We will plan the landscape surfaces, materials, features, key plants and trees. Once you’re happy with the design and planned works, we will begin work on the garden.

When is the best time to get your garden designed?

We can work on your garden all year round so any time is a good time. We will advise you on the best way to design your garden based on the season from day one right through to completion and beyond.

Domestic Clients

How often do you recommend that you visit?

During the growing season, we recommend that we come once per week however sometimes it can be fortnightly. We work to ensure that our visits tie in with your needs and budget.

Can you maintain my whole garden?

Yes we can. We can restore and maintain borders, lawns, turf, prune, plant and clear. We cover the whole range of garden services. We also remove all waste from your garden at the end of the project.

Do you charge for consultations?

No. We are happy to come and see you for a no obligation consultation to discuss our services and your requirements. Should you wish to go ahead, we will then get back to you with a quote to suit your needs and budget and go from there.

Do I have to sign a contract?

No. We don’t tie our clients into a contract with us so you are free to leave at any time. We do offer annual maintenance plans so that you are more able to spread the cost but again, these are not binding.

Commercial Clients

What kind of commercial customers do you have?

We maintain a range of grounds which include hotels, business parks, restaurants, clubs, schools, industrial estates and sports clubs.

Can we specify what we need?

Yes. We can work on a weekly, fortnightly or monthly basis or ad-hoc to suit you. Our maintenance plans are flexible and tailored to you. This can be amended to suit you going forwards.

How do we pay?

Your company will be invoiced for any work that we carried out on a monthly or ad-hoc basis. We do accept BACS payments.

What about lettings agencies?

Yes. We work with a number of landlords and agents to keep their grounds maintained and offer a reliable service to take the stress out of renting. It is all taken care of by us and invoiced accordingly. We can work on a one off or monthly basis and can be flexible to suit various requirements.


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